OUR
STORE POLICY
CUSTOMER CARE
Whilst your gorgeous doggies are the most important to us, we do also value our human customers. We aim to ensure everyone has a pIeasant experience when they purchase from or interact with us. Please feel free to contact us with any queries anytime via email: woof@oatyandco.com. If there is an issue with an item you have purchased, please do get in touch and we will help you any way that we can.
DOG ACCESSORY DISCLAIMER
Please note that no accessory is indestructible. Please always check your dogs accessories for wear and tear. It is the customers responsibility to determine the suitability of the product for their pet. We do not refund or replace for general wear and tear of a product. Only genuine faults will be resolved after inspection. We do not guarantee any protection from our items and owners are responsible for any damage created to the products from misuse, or damage created by your dog on walks or from unsafe storage of products.
Please do ensure you have purchased the correct size for your dog by using the size guides available. We are not responsible for the incorrect size being purchased. Dogs harnesses must fit at the neck and chest to be suitable. We are unable to alter harnesses and items to requirements.
We recommend hand washing and never washing above 40 degrees as this will cause shrinkage. Read our aftercare guide here.
PRIVACY & SAFETY
We will only use your shipping and billing address, and contact information
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To communicate with you about your order
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To fulfill your order
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For legal reasons (like paying taxes)
COOKIE/TRACKING TECHNOLOGY
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
WHOLESALE ENQUIRIES
Are you a store interested in stocking Oaty & Co Designs' products? We would love to hear from you!
Drop us an email at woof@oatyandco.com with all your contact information and let us know a bit about your business.
We are happy to negotiate a minimum spend with you for wholesale prices to apply.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL