SHIPPING & RETURNS
SHIPPING POLICY
Our processing time is 5 working days. We are a really small team packing and dispatching all orders. Please allow 5 working days before you get in touch, but if you are concerned about your order, please email us at woof@oatyandco.com
UK SHIPPING
All orders are shipped via Royal Mail or DPD (Next day delivery). You will be emailed with shipping confirmation once we start to process your order. A tracking code will be provided with a link to the service used. Please ensure you have given an active email address or phone number to receive updates on your order.
Our Standard Delivery is £3.68. This is a 1st class service. Please allow up to 10 working days for this to arrive. It is £4.68 for the 1st class signed for service.
In some instances these times may be exceeded by Royal Mail. We cannot be held responsible for any delays caused by Royal Mail, these delays (if any) are out of our control. Please also allow extra time for your order to arrive as there are still delays due to Covid. Please allow 10 working days to pass before reaching out to us if you have not received your parcel.
INTERNATIONAL SHIPPING
Typically for Europe, the delivery aim is 5-7 working days from dispatch. In some instances this may take up to 10 working days. Please allow 15 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
For everywhere else, the delivery aim is 7-10 working days from dispatch. In some instances this may take up to 15 working days. Please allow 20 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
We are not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.
LOST / STOLEN / DAMAGED PARCELS
We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel. By purchasing you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail.
Please contact us at woof@oatyandco.com for any details they require to assist with your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.
For any questions regarding shipping please email: woof@oatyandco.com
CANCELATION
If you wish to cancel your order, please contact us immediately via email woof@oatyandco.com. We will make every effort to help, however we cannot cancel your order if this has already shipped. In this case you will be required to return the item at your cost.
RETURNS & EXCHANGE POLICY
You are welcome to return your item(s) within 14 days of receiving your order, for refund, store credit or in exchange for a different size. You must notify us of a return within 7 days of receiving your parcel via email to: woof@oatyandco.com. You are responsible for return shipping costs and will need to pay the shipping of the alternative size/item. We recommend that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Please allow us up to 3 working days to reply to your email and confirm your return - we will send you the relevant returns address to make your return. You will have 7 days from the date we reply to you to ship your returned item(s).
The item(s) must be returned to us in the original condition. We cannot accept items that are not in the original packaging. Returns made after the returns timeframe, or in an unsuitable condition such as worn or marked will not be accepted and you will need to arrange collection of your returned goods at your own cost.
Goods must be unused, in perfect condition and remain in a re-saleable condition so we recommend you carefully try the item on indoors before use. We reserve the right to refuse an exchange or refund if items are not in perfect condition and are therefore non-saleable.
Please ensure your return includes your:
- Order Name
- Order Number
- Email address used to place your order, and if different, the email you contacted us on to request your return.